Payment states and outcomes
Quick Reference: Payment State Flowchart
Sponsor pays β Contribution created (Processing/Active)
β
Balance updated (Available for payout)
β
Payout requested (Pending with Stripe)
β
Funds arrive in your bank (Paid/Completed)
Alternate paths:
- Refund requested β Refunded (reversed back to sponsor)
- Payment fails β Error/Failed (manually retry)
- Balance goes negative β Negative balance (owes platform)Contribution States
Processing
Detail
Info
Active
Detail
Info
Paid
Detail
Info
Refunded
Detail
Info
Error / Processing Error
Detail
Info
Disputed / In Review
Detail
Info
Cancelled
Detail
Info
Rejected
Detail
Info
Your Balance: Available vs. Pending
Available Balance
Detail
Info
Pending Balance
Detail
Info
Payout States
Pending (Payout Initiated)
Detail
Info
Paid / Completed
Detail
Info
Failed
Detail
Info
Reversed
Detail
Info
Negative Balance: What It Means
How It Happens
Scenario
Details
What to Do
If you owe...
What happens
What to do
How to Fix It
Understanding Transaction Fees
Where Fees Are Deducted
Fee
Amount
When
Impact
Example: Sponsor pays Β£100
Campaign Funding & Milestones
Campaign Milestone States
State
Meaning
Your action
Referral & Reward Payments
How Referral Payments Work
Step
Timeline
Status
Troubleshooting Referrals
Problem
Solution
Payment Method Details
Credit Card
Bank Transfer (BACS)
BACS Debit
Manual Payment
Troubleshooting Common Payment Issues
"My balance shows Β£0 but I received sponsorship payments"
Check
Action
"I requested a payout but money hasn't arrived"
Timeline
What to check
"Money arrived in my bank but the app shows 'Pending'"
"A sponsor refunded me but my balance went negative"
Timeline
What happens
What to do
"Payout failed β what does the error mean?"
Error
Meaning
Fix
When to Contact Support
Next Steps
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