# Platform FAQ

## What is Sponsor Driven?

Sponsor Driven helps motorsport competitors connect with supporters and organisations to unlock funding opportunities.

## Is it free to create an account?

Account creation is free. Competitor funding activity can include platform and payment-processing fees.

See: [Pricing](/reference-guides/pricing.md)

## What funding models are available?

* One-time contributions
* Memberships (where enabled)
* Sponsorship deals

See: [How funding works](/funding-and-payouts/how-funding-works.md)

## How long do payouts take?

Payout timing depends on onboarding status, pending periods, and bank processing.

See: [Fees, processing, and payout timelines](/funding-and-payouts/fees-processing-payouts.md)

## Why is my balance pending or negative?

Pending balances and negative balances can occur due to processing windows or refunds.

See: [Receiving payouts](/reference-guides/receiving-payouts.md)

## Can I have multiple profile types?

Yes, many users operate multiple profiles depending on their role.

See: [Choose your account type](/getting-started/choose-your-account-type.md)

## What if my referral did not qualify?

Qualification depends on referral rules and eligibility conditions.

See:

* [Referrals](/reference-guides/referrals.md)
* [Referral Terms](/legal/referral-terms.md)

## Can I delete my account?

Account deletion and data handling depend on platform rules and legal retention obligations.

See:

* [Terms & conditions](/legal/terms-and-conditions.md)
* [Privacy policy](/legal/privacy-policy.md)

## Where can I get help?

* [Troubleshooting index](/troubleshooting/troubleshooting.md)
* Email: <support@sponsordriven.com>


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