Troubleshooting index

Use this index to find the fastest path for common issues.

Account and access

I cannot sign in

  • Confirm you are using the correct sign-in method

  • Check for typo or expired magic link

  • Retry from a private/incognito window

I cannot access expected settings

  • Confirm you are in the correct profile

  • Confirm your role has permission for that area

Funding and payouts

My payout is not available yet

  • Check whether funds are pending

  • Verify payout onboarding is fully complete

  • Check if additional identity information is required

Start here: Receiving payouts

My balance is negative

  • Review recent refunds or reversals

  • Wait for future incoming funds to offset the balance where applicable

  • Contact support if the state is unclear

Profile and visibility

My profile is not converting

  • Improve profile completeness

  • Add regular updates

  • Clarify sponsorship tiers and benefits

  • Share profile link consistently

Use: Promotion tips

Referrals

My referral did not qualify

  • Confirm invitee used your referral link before signup

  • Confirm qualification requirements were met

  • Confirm invitee is in a supported region

Use: Referrals

Start with:

Contact support

If your issue is still unresolved, contact [email protected] and include:

  • Profile URL

  • A short description of what happened

  • Screenshots if relevant

  • Approximate date/time of issue

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