Troubleshooting index

Use this index to find the fastest path for common issues.

Account and access

I cannot sign in

• Confirm you are using the correct sign-in method

• Check for typo or expired magic link

• Retry from a private/incognito window

I cannot access expected settings

• Confirm you are in the correct profile

• Confirm your role has permission for that area

Funding and payouts

My payout is not available yet

• Check whether funds are pending

• Verify payout onboarding is fully complete

• Check if additional identity information is required

Start here: Receiving payouts

My balance is negative

• Review recent refunds or reversals

• Wait for future incoming funds to offset the balance where applicable

• Contact support if the state is unclear

Profile and visibility

My profile is not converting

• Improve profile completeness

• Add regular updates

• Clarify sponsorship tiers and benefits

• Share profile link consistently

Use: Promotion tips

Referrals

My referral did not qualify

• Confirm invitee used your referral link before signup

• Confirm qualification requirements were met

• Confirm invitee is in a supported region

Use: Referrals

Legal and policy questions

Start with:

• Legal in plain English

• Terms & conditions

• Privacy policy

Contact support

If your issue is still unresolved, contact [email protected] and include:

• Profile URL

• A short description of what happened

• Screenshots if relevant

• Approximate date/time of issue