Troubleshooting index
Use this index to find the fastest path for common issues.
Account and access
I cannot sign in
Confirm you are using the correct sign-in method
Check for typo or expired magic link
Retry from a private/incognito window
I cannot access expected settings
Confirm you are in the correct profile
Confirm your role has permission for that area
Funding and payouts
My payout is not available yet
Check whether funds are pending
Verify payout onboarding is fully complete
Check if additional identity information is required
Start here: Receiving payouts
My balance is negative
Review recent refunds or reversals
Wait for future incoming funds to offset the balance where applicable
Contact support if the state is unclear
Profile and visibility
My profile is not converting
Improve profile completeness
Add regular updates
Clarify sponsorship tiers and benefits
Share profile link consistently
Use: Promotion tips
Referrals
My referral did not qualify
Confirm invitee used your referral link before signup
Confirm qualification requirements were met
Confirm invitee is in a supported region
Use: Referrals
Legal and policy questions
Start with:
Contact support
If your issue is still unresolved, contact support@sponsordriven.com and include:
Profile URL
A short description of what happened
Screenshots if relevant
Approximate date/time of issue
Last updated