# Troubleshooting index

Use this index to find the fastest path for common issues.

## Account and access

### I cannot sign in

* Confirm you are using the correct sign-in method
* Check for typo or expired magic link
* Retry from a private/incognito window

### I cannot access expected settings

* Confirm you are in the correct profile
* Confirm your role has permission for that area

## Funding and payouts

### My payout is not available yet

* Check whether funds are pending
* Verify payout onboarding is fully complete
* Check if additional identity information is required

Start here: [Receiving payouts](/reference-guides/receiving-payouts.md)

### My balance is negative

* Review recent refunds or reversals
* Wait for future incoming funds to offset the balance where applicable
* Contact support if the state is unclear

## Profile and visibility

### My profile is not converting

* Improve profile completeness
* Add regular updates
* Clarify sponsorship tiers and benefits
* Share profile link consistently

Use: [Promotion tips](/reference-guides/promotion-tips.md)

## Referrals

### My referral did not qualify

* Confirm invitee used your referral link before signup
* Confirm qualification requirements were met
* Confirm invitee is in a supported region

Use: [Referrals](/reference-guides/referrals.md)

## Legal and policy questions

Start with:

* [Legal in plain English](/legal/plain-english.md)
* [Terms & conditions](/legal/terms-and-conditions.md)
* [Privacy policy](/legal/privacy-policy.md)

## Contact support

If your issue is still unresolved, contact **<support@sponsordriven.com>** and include:

* Profile URL
* A short description of what happened
* Screenshots if relevant
* Approximate date/time of issue


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